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Customer success analytics

Data that drives customers’ success.

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Leading businesses already work with Y42

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IMPROVE CUSTOMER EXPERIENCE
IMPROVE CUSTOMER’S SUPPORT EXPERIENCE

Data-based strategy

  • Gather relevant customer data: Detect and resolve any arising issues fast

  • Measure the performance of your customer service team: Measure first response time, average resolution time, or customer satisfaction score

  • Reduce overall handle times and boost your team’s productivity

GROW YOUR CUSTOMERS
GROW YOUR CUSTOMERS

Retention & upsell

  • Make sure that your customer fully benefits from the customer success service

  • Monitor customer experience through customer satisfaction and customer effort surveys such as NPS

  • Improve customer retention through actionable insights

TAKE ACTION
TAKE ACTION

From reactive to proactive

  • Create winning strategies by tracking customer success data

  • Detect struggling customers early and take steps to correct the situation

  • Enable your team to be data-driven and proactive

The best solution for 
customer success analytics

Instant insights

Start using Y42 right out of the box: less time learning to use the Modern DataOps Cloud, more time learning from your data.

instant-insights

Connect all data sources

Simply import your existing data, connect to the cloud warehouse, and start analyzing within minutes.

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Customized to your needs

Y42 adjusts to your organization’s needs and overcomes the limitations of your other tools and systems.

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Consulting & support

Our Customer Success Team enables you with data consulting, best practices, training, and fast support.

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150+ integrations

Learn how our customers use our integrations to implement their data use cases.

[Legacy] Amazon Aurora MySQL

Y42

[Legacy] CSV

Upload your data directly with CSV files

Y42

[Legacy] Excel

Upload your data directly with Excel files

Y42

[Legacy] Google BigQuery

Get data from your Google BigQuery

Y42

[Legacy] MySQL

Connect to your own database

Y42

[Legacy] MySQL on Google Cloud SQL

Y42

And many more

How the software community

reviews Y42

4.9

/ 5

4.8

/ 5

4.8

/ 5